Customer Care Conference Iasi, editia I

customer-care-iasi

Customer Care Conference & Expo este cel mai important eveniment dedicat industriei de customer care din Europa de Est. Ajuns la cea de-a 15-a editie, evenimentul a atras pana in prezent peste 45 speakeri internationali, 100 speakeri romani si 2000 participanti.

Evenimentul se adreseaza industriilor: IT&C, outsourcing, banking, telecom, advertising & media, servicii de curierat, training & consultanta, asigurari, sanatate, retail, HR, siguranta la locul de munca.

Customer Care Conference Iasi se afla la prima editie si este programata pentru 10 noiembrie 2016, in cadrul Camerei de Comert si Industrie Iasi.

PROGRAM

  • 09:00 Welcome Coffee & Networking;
  • 10:00 Opening speech;
  • 10:45 IVR services impact on the call center performances Dan Mazilu, Owner, Mediatel Data
  • 11:15 Quality employees matter to the health of your business. Liliana Dobre, Business Consultant – Senior Trainer, Customer Service Expert;
  • 11:45 Team performance and turnover management – Case studies in Customer Service. Gabriel Prefac, Experienced Customer Service Manager;
  • 12:15 Business Lunch & Networking;
  • 13:15 Millennials – a social environment perspective. Nansi Lungu, PHD University Lector, Cognitive Science Department, Titu Maiorescu University Behavior analyst, Bitdefender;
  • 14:15 Panel;
  • 15:00 Coffee Break & Networking.

INFO

Conference Arena

E-mail: registration@conference-arena.com

Web: www.conference-arena.com

FB: www.facebook.com/ConferenceArena

PE ACEEASI TEMA:

Tax & Finance Forum Iasi

Conferința ”Împreună susținem alăptarea”

Conferinta Pediatru.ro – “Actualități în practica pediatrică”

Conferința RePatriot la Iasi

ULTIMELE ARTICOLE PUBLICATE:

Discuţie despre lucrarea ”Banner” (de Dan Acostioaei) cu Dan Acostioaei şi Nebojša Milikić, moderată de către Vahida Ramujkić.

Russian Cossack State Dance Company, cea mai buna companie ruseasca din lume vine la Iasi

Seara de film german: Herta Müller – Alfabetul fricii(2015, 56 min)

Artisti romani participa la Designblok – Prague Design and Fashion Week 2017

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