Customer Care Conference & Expo este cel mai important eveniment dedicat industriei de customer care din Europa de Est. Ajuns la cea de-a 15-a editie, evenimentul a atras pana in prezent peste 45 speakeri internationali, 100 speakeri romani si 2000 participanti.
Evenimentul se adreseaza industriilor: IT&C, outsourcing, banking, telecom, advertising & media, servicii de curierat, training & consultanta, asigurari, sanatate, retail, HR, siguranta la locul de munca.
Customer Care Conference Iasi se afla la prima editie si este programata pentru 10 noiembrie 2016, in cadrul Camerei de Comert si Industrie Iasi.
PROGRAM
- 09:00 Welcome Coffee & Networking;
- 10:00 Opening speech;
- 10:45 IVR services impact on the call center performances Dan Mazilu, Owner, Mediatel Data
- 11:15 Quality employees matter to the health of your business. Liliana Dobre, Business Consultant – Senior Trainer, Customer Service Expert;
- 11:45 Team performance and turnover management – Case studies in Customer Service. Gabriel Prefac, Experienced Customer Service Manager;
- 12:15 Business Lunch & Networking;
- 13:15 Millennials – a social environment perspective. Nansi Lungu, PHD University Lector, Cognitive Science Department, Titu Maiorescu University Behavior analyst, Bitdefender;
- 14:15 Panel;
- 15:00 Coffee Break & Networking.
INFO
Conference Arena
E-mail: registration@conference-arena.com
