Customer Care Conference Iasi, editia I

customer-care-iasi

Customer Care Conference & Expo este cel mai important eveniment dedicat industriei de customer care din Europa de Est. Ajuns la cea de-a 15-a editie, evenimentul a atras pana in prezent peste 45 speakeri internationali, 100 speakeri romani si 2000 participanti.

Evenimentul se adreseaza industriilor: IT&C, outsourcing, banking, telecom, advertising & media, servicii de curierat, training & consultanta, asigurari, sanatate, retail, HR, siguranta la locul de munca.

Customer Care Conference Iasi se afla la prima editie si este programata pentru 10 noiembrie 2016, in cadrul Camerei de Comert si Industrie Iasi.

PROGRAM

  • 09:00 Welcome Coffee & Networking;
  • 10:00 Opening speech;
  • 10:45 IVR services impact on the call center performances Dan Mazilu, Owner, Mediatel Data
  • 11:15 Quality employees matter to the health of your business. Liliana Dobre, Business Consultant – Senior Trainer, Customer Service Expert;
  • 11:45 Team performance and turnover management – Case studies in Customer Service. Gabriel Prefac, Experienced Customer Service Manager;
  • 12:15 Business Lunch & Networking;
  • 13:15 Millennials – a social environment perspective. Nansi Lungu, PHD University Lector, Cognitive Science Department, Titu Maiorescu University Behavior analyst, Bitdefender;
  • 14:15 Panel;
  • 15:00 Coffee Break & Networking.

INFO

Conference Arena

E-mail: registration@conference-arena.com

Web: www.conference-arena.com

FB: www.facebook.com/ConferenceArena

PE ACEEASI TEMA:
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Conferinta sustinuta de filosoful japonez Sekimura Makoto / ASPLF

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Conferința „1 Decembrie. România de ieri și de astăzi”

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Conferinta “Dragostea povestita copiilor”, la Ateneul din Iasi

ULTIMELE ARTICOLE PUBLICATE:
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Grand Hotel experience

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It’s all about the party @Fratelli Lounge & Club Iasi

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Balul Iernii 2016

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”Musique à la carte” – Filarmonica de Stat ”Moldova” Iasi

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